Softcom Ltd

Site Branding & Navigation Tools

Site Tools

Page Header & Details

All openings

Executive Concierge/Front Desk Officer


Desktop Navigation

Executive Concierge/Front Desk Officer


Softcom is growing and in need of a motivated and adaptable individual to support the Front Desk Office as an Executive Concierge. The Executive Concierge will support incoming customer professional requests; both external (visitors and clients) and internal (employees) customers. The role acts as a the first point of contact for Softcom. He/she will consistently administer customer experience management personnel functions while engaged at the front desk office.

You’ll need to have

  • Bachelor’s degree required.
  • 2 - 3 years’ Front Desk/Receptionist/Customer Service experience.
  • Ability to work strategically and collaboratively across departments; builds relationships.
  • Commendable people skills.


  1. Provide effective administrative and clerical support such as managing customer visits, scheduling meetings and booking meeting rooms.
  2. Communicate and interact professionally with customers (internal and external); Handling company inquiries via phone calls on company’s official phone number or in-person visits.
  3. Solicit solutions to customer complaints to improve customer experience ratings.
  4. Ensuring a clean and warm ambience at the front desk office; offering beverages/candies to clients and visitors.
  5. Visitor Management: Keeping records of visitors, registering visitors, assigning visitor tags, and reducing visitor waiting times.
  6. Mail Management: Managing incoming emails into company’s email address: ‘hello@softcom’. Forwarding emails to the relevant department and/or employee concerned.
  7. Goal alignment with the company’s strategic mission and objectives while living out our core values.


  • Impeccable interpersonal skills.
  • Excellent oral and written communication skills.
  • Effective, versatile and action-oriented.
  • Strong administrative skills.
  • Problem solver.
  • Multi-tasker and process-thinker.