Softcom Ltd

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Executive Concierge/Front Desk Officer

Permanent

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Executive Concierge/Front Desk Officer

ROLE FUNCTION BRIEF

Softcom is growing and in need of a motivated and adaptable individual to support the Front Desk Office as an Executive Concierge. The Executive Concierge will support incoming customer professional requests; both external (visitors and clients) and internal (employees) customers. The role acts as a the first point of contact for Softcom. He/she will consistently administer customer experience management personnel functions while engaged at the front desk office.

You’ll need to have

  • Bachelor’s degree required.
  • 2 - 3 years’ Front Desk/Receptionist/Customer Service experience.
  • Ability to work strategically and collaboratively across departments; builds relationships.
  • Commendable people skills.

DUTIES & RESPONSIBILITIES

  1. Provide effective administrative and clerical support such as managing customer visits, scheduling meetings and booking meeting rooms.
  2. Communicate and interact professionally with customers (internal and external); Handling company inquiries via phone calls on company’s official phone number or in-person visits.
  3. Solicit solutions to customer complaints to improve customer experience ratings.
  4. Ensuring a clean and warm ambience at the front desk office; offering beverages/candies to clients and visitors.
  5. Visitor Management: Keeping records of visitors, registering visitors, assigning visitor tags, and reducing visitor waiting times.
  6. Mail Management: Managing incoming emails into company’s email address: ‘hello@softcom’. Forwarding emails to the relevant department and/or employee concerned.
  7. Goal alignment with the company’s strategic mission and objectives while living out our core values.

SKILLS

  • Impeccable interpersonal skills.
  • Excellent oral and written communication skills.
  • Effective, versatile and action-oriented.
  • Strong administrative skills.
  • Problem solver.
  • Multi-tasker and process-thinker.