Softcom Ltd

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Client Success Leader

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Client Success Leader

Softcom was established in 2007 and we are a group of professionals whose overarching goal is to add value to our businesses and communities in Africa.

We transform companies by building several technologies, giving organizations clear roadmaps to achieve business objectives, automating operations, and becoming more visible in an ever-expanding internet-driven world. Our specialist software applications and devices are used in large-scale programs that organize and manage education, identity, payments, and people.

Our ultimate vision is to build an engineering company that will improve the way we live, learn and work in Africa and our culture and values in a nutshell speak to placing our customers as priority, working hard, being passionate about what we do (and having fun in the process!) and working together as a team to deliver quality . Our Company is full of ordinary people with extraordinary minds who desire to do extraordinary things!

Job Profile

A Client Success Leader is responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

As a Client Success Leader, your job responsibilities includes the following:

  • Establishing customer support practices.
  • Providing technical and product Support.
  • Assisting customers receive value quickly by managing product implementation and onboarding.
  • Driving additional value by encouraging deeper feature adoption.
  • Contributing to revenue generation through renewals, upsells, and expansions.
  • Synthesizing customer feedback and working with internal teams to respond to customer needs.
  • Creating evangelists and advocates among your customer base.
  • Analyzing customer data to improve customer experience.
  • Improving onboarding processes for customers after product deployment.
  • Liaise with customer experience team in driving customer intimacy initiative

You’d be a good fit if you have:

  • You have a communication or marketing or sales degree.
  • You possess high organization and multitasking skills.
  • You are self-driven and proactive in nature.
  • You exhibit excellent communication and interpersonal skills.
  • You can demonstrate leadership qualities.
  • You have high computer literacy and you’re able to learn and understand new software.
  • You have the knowledge of customer success processes and documentation creation.
  • You’re a patient active listener and you possess a strong passion for service.

The role reports to the Chief Solutions Officer.
To apply, kindly send an email to people@softcom.ng